Your feedback provides us with opportunities to recognise the efforts made by our staff and to continuously improve the learning experiences we provide.
You can lodge a Community Affirmation by clicking here.
Cornerstone College is wholly committed to working with parents, carers and students in partnership.
We recognise that sometimes things go wrong and you may feel that expectations are not being met. If you have an unresolved issue or a concern, please raise it. It is important to work together, talk, listen and find solutions so that we can improve our services to the community.
The following information will walk you through the steps to lodge a concern.
Types of concerns
You may choose to communicate with us if you believe that the College has:
- Done something wrong
- Failed to do something we should have done
- Acted unfairly or impolitely.
You may be concerned about:
- The type, level or quality of services
- The behaviour and decisions of staff
- A policy, procedure or practice.
Concerns may be about something we have to do because of legal obligations. In such cases we will talk to you and help you understand the requirements and why they exist.
You can lodge a Community Concern by clicking here.
This form will ask you a series of questions that will identify the nature of your concern.
Once your concern is lodged, the College will attempt to resolve it with you as quickly and professionally as possible, according to our policy and procedures.
Some requests for action may be dealt with immediately by staff, but should there be any doubt in relation to this matters will be deferred to the Senior Leadership Team or the appropriate Line Manager.
We will treat any concern with respect and sensitivity. However please do not assume that your communications with us, or any documents you may supply to us, will necessarily be kept confidential. Although we endeavour to deal with concerns with appropriate discretion, we reserve our right to disclose details of the matter to other persons who in our opinion need to know them, in order to facilitate the resolution of a concern.
When dealing with concerns, we will endeavour to:
- Avoid immediate judgments
- Avoid debate in early stages of the discussion.
When dealing with the specific elements of a concern we will endeavour to:
- Determine the nature of your concern
- Clarify the specific details of your concern
- Determine what you want to achieve in terms of resolution.
When following up Community Concerns to achieve resolution, we will:
- Further investigate/research where necessary
- Determine the appropriate path and key personnel to handle your concern
- Set boundaries on the investigation and a timeline for responses.
As much as possible, we will endeavour to:
- Meet timelines (or inform about delays)
- Provide reasons for decisions
- Allow a fair hearing
- Respond in accordance with the merits of the concern, along with the Christian ethos/values of the College and/or on legislation and/or legal advice.
Monitoring and follow-up
We will also follow-up (for example on student behaviour issues) to determine if the action taken because of a concern being raised is an effective outcome.
Process for resolving concerns
Please click here to see our resolution process.
Please note that neither the Minister for Education nor the Department for Education has any authority to directly intervene in complaints relating to the operations of a non-government school.